Effective Date: January 1, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

Information We Collect

We may collect the following information when you interact with our services:

• Name
• Phone number
• Email address
• Property or account information
• Communication preferences (email or SMS)
• Messages sent to or from our system related to service requests or account updates

How We Use Your Information

The information we collect is used solely to:

• Communicate with you regarding work orders, service requests, and account-related notifications
• Respond to inquiries and provide customer support
• Maintain accurate records related to your account or tenancy

SMS Communications

If you opt in to receive SMS messages, we will use your mobile number only for the purposes described above. Message frequency varies based on your activity and requests.

Information Sharing

We do not sell, rent, share, or distribute your personal information to third parties for marketing purposes, promotional campaigns, or any use unrelated to our direct communication with you.

Your information is only accessible to authorized personnel or service providers strictly necessary to operate our communication systems.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

Your Choices

You may opt out of SMS communications at any time by replying STOP. You may also contact us to update or correct your information.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: mnguyen@ganoexcel.us
Phone: 6264807371