This Privacy Policy explains how Gano Excel US ("Gano Excel," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit ganoexcel.us, contact our customer service team, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
- Information you provide: your name, mailing and billing address, email address, phone number, and order details when you contact us, place an order, request a sample pack, or enroll as a distributor.
- Information collected automatically: IP address, browser type, device information, and pages visited, gathered through cookies and similar technologies.
- Information from third parties: order and account information from our distributor and back-office systems.
2. How We Use Your Information
- Provide customer service and respond to your inquiries by phone, email, and text message.
- Process and fulfill orders and sample requests.
- Operate, maintain, and improve our website and services.
- Send service-related and account communications.
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging
Gano Excel US offers two-way text messaging for customer service on our customer service lines, including (626) 338-8081. All text conversations are initiated by you or based on your express consent — consent to receive text messages is never a condition of any purchase. Message frequency varies and is driven by your conversations with us. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full messaging terms, see our SMS Terms & Conditions.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling them may affect some features.
5. How We Share Information
We do not sell your personal information. We may share information with: service providers who perform services on our behalf (such as hosting, telephony, payment, and shipping); our affiliated companies and authorized distributors as needed to fulfill your requests; and law enforcement or other parties when required by law or to protect our rights. As stated above, text-messaging opt-in and consent data is never shared with third parties for their own marketing purposes.
6. Data Retention and Security
We retain personal information for as long as necessary to provide our services and meet our legal obligations, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@ganoexcel.us. Depending on where you live, you may have additional rights — for example, California residents under the CCPA. You can opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes, and your continued use of our services after an update constitutes acceptance of it.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Gano Excel US · 980 Corporate Center Dr., Pomona, CA 91768
Email: support@ganoexcel.us · Phone: (626) 480-7550
See also our Terms & Conditions and SMS Terms & Conditions.