How to Place an Order in Your Back Office

Español (Spanish)

  1.  Log in to your Back Office using your Affiliate ID and password (visit us.ganoexcel.com). If this is your first time logging in, see How to Log Into the Back Office.
  2. Once you have logged in to your Back Office, you will see a column of options listed on the left side of the screen. At the top of this list is an option called “Ordering” with an icon of a shopping tote. Click on this icon.
  3. You will see two blocks appear: one for Online Ordering and one for Order History. At the bottom of the Online Ordering block is a button that says “Start Ordering.” Click this button.
  4. You will be taken to the ordering page that features all of the products available to order. Find an item you would like to order and click on the product photo. A pop-up will appear with details about the item you have selected. There will be a quantity box with a default quantity of “1” entered next to a button that says “Buy.” Enter the quantity you wish to order and click the “Buy” button to add it to your shopping cart. You will be able to continue shopping for additional products until you are ready to place the order.
  5. There is a series of numbers (1-4) at the top right of the online ordering page. These represent page numbers. Click through these numbers to view more products available for purchase.
  6. When you are ready to complete your order, click the Shopping Cart icon at the top right corner of the page. You will see a preview of all of the items you have added to your shopping cart. You can adjust the quantity of each item or remove it from your cart here. You can also preview the total PV, CV and dollar total for the order at the bottom of this pop-up. It is important to adjust any items at this time since you will not be able to make changes to your order on the next page. When you are ready, click “Proceed to Checkout.”
  7. You will now be taken to the Checkout page. On this page, you will see a summary of your order at the top. You will not be able to make changes to your order here. If you need to make changes, click the back button on your browser. You will be taken back to the Ordering home page. To return to your order, click “Start Ordering.” Your Back Office will remember your order. You can click “Resume” if you want to make changes to your current order. Only click “Discard” if you want to completely start over. After clicking “Resume,” you can click on your shopping cart icon to adjust the quantity of an item or remove it from your cart. When you are ready, click “Proceed to Checkout.”
  8. On the Checkout page, you will need to enter your shipping, billing and payment info in order to place your order. Below your cart contents, on the left, you will see a button titled “Shipping” with three options. You can use the shipping address listed on your account (see Setting Up My Account), enter a new shipping address, or use a Will Call pick up address.
    1. Use My Account Shipping Address will send your order to the shipping address listed under My Account. By clicking on this option, this address will show up on the right side of the page.Underneath your shipping address is an area titled “Ship By” to select your shipping method. Click “Select Shipping Method” and choose from the dropdown menu of options. Prices for each method are shown for your convenience.

      Selecting to ship via FedEx will also give the option of requiring a signature. If you want to require a signature upon delivery, click this box. Requiring a signature means that someone must be physically present to accept the delivery. This reduces the risk of your package being lost or stolen after being delivered to your address. Clicking this option will add $4.70 to your shipping fee for this service.

      Next, you will want to look back to the left side of the page to a button that says “Billing.” Click this button.

    2. Enter Another Shipping Address will allow you to send your order to any address with a valid U.S. postal code (ZIP code).
      • Enter the postal code in the box that appears and click “Search.” Confirm the selection by clicking on the city, state and zip code that appear underneath the search box. Additional form fields will appear.
      • Enter the remainder of the information. You must enter the street address and city of the shipping address. The Apartment/Suite field is optional. When complete, click the “Validate” button that appears below this form.
      • You will see a pop up with a USPS validated address alongside the one you entered. You can choose to use the USPS validated address or stick with the one you entered. A USPS validated address reduces the risk of your package being delayed or lost. Gano Excel is not responsible for delayed or lost deliveries due to using an incorrect address.
      • Once you’ve confirmed your shipping address, it will appear on the right side of the page. Underneath your shipping address is an area titled “Ship By” to select your shipping method. Click “Select Shipping Method” and choose from the dropdown menu of options. Prices for each method are shown for your convenience.
      • Selecting to ship via FedEx will also give the option of requiring a signature. If you want to require a signature upon delivery, click this box. Requiring a signature means that someone must be physically present to accept the delivery. This reduces the risk of your package being lost or stolen after being delivered to your address. Clicking this option will add $4.70 to your shipping fee for this service. Next, you will want to look back to the left side of the page to a button that says “Billing.” Click this button.
    3. Use Will Call Pick Up Address will allow you to pick up your order from one of our Opportunity Centers at no charge. Selecting this option will make a Will Call Warehouse dropdown menu appear. Select the Will Call Warehouse where you would like to pick up your order. The Will Call Warehouse address will appear on the right side of the page. Underneath your shipping address is an area titled “Ship By.” Click “Select Shipping Method” and choose “Will Call.” Next, you will want to look back to the left side of the page to a button that says “Billing.” Click this button.
  9. Under the Billing button will appear two options. You can use the billing address listed on your account (see Setting Up My Account), or you can enter a new billing address.
    1. Use My Account Billing Address will make the billing address from your account appear on the right side of the page. Confirm this is correct. If you need to re-enter your billing address, you can instead choose “Enter Another Billing Address.”
    2. Enter Another Billing Address will make an address form appear. You must complete the Address, City, State, Postal Code and Country to submit this form. The Apartment/Suite field is optional. Once complete, click the “Confirm” button that appears below this form. Your new billing address will appear on the right side of the page.
    3. Next, you will want to look back to the left side of the page to a button that says “Payment.” Click this button.
  10. Under the Payment button will appear a credit card form. You can enter a major credit card or use a debit card for your payment. You must complete the entire form for your order to be processed. When complete, review your entire order. When ready, at the bottom of the page on the right side there is a button that reads “Finalize Order.” Click this button to place your order. Once you click this button your order will begin processing and your credit card will be charged. Congratulations, you’ve placed an order with Gano Excel!

 

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